Last Week
The last 10 days have been a fair tech disaster for me….. the site was down from the 2nd till the 9th because my previous hosting service got attacked by something while moving servers. The fact that they hadn’t informed me ( i am not sure of their other customers) about the move, and possible downtime – was exacerbated by complete and utter ineptitude while dealing with the crisis. I dealt with 7 different people over the 7 day period – each of whom was vaguer than the previous one….. And each of them responded, because of a mail from me … not because, they as service providers wanted to keep a customer in the loop…..This is a classic case study on customer mismanagement. I can understand and empathise with technical problems, I can’t with customer mismanagement. It is forgetting basics in business…

Finally when they restored the site…. there wasn’t even a message saying service restored. Therefore, I did what any paying  customer would do ….. changed the service provider.  When the site finally came back up…  i changed nameservers, moved host……..and was out before you could say blog……

Now

Moved to  a web hosting service provider called hostican.com. 200 GB space, 2000 GB bandwidth and great customer support (the last two days have been blissful in terms of restoring my site) — all for around Rs.2000 per annum. Hope that I don’t have to move for the next few years.

Am going to be doing up my new home over the next couple of days…..

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